Customer Service

Contact and Support

Do you have a question or comment for us?

Many of our questions can be found in our Help Center!


Phone
You can contact us by phone Monday through Friday from 9AM to 5:30PM EST
Phone number: 831-498-4573

Email
You can contact us by email 24/7. Please send your questions or comments to

usasupport@boska.com. Our support team will answer your email as quickly as possible. 


Contact form
You can also fill in our contact form. We will get back to you as quickly as possible. 

 

Order

1. Ordering
Placing your order with Boska is fast and easy:

1. Select the product of your choice
2. Click on 'Add to Shopping Cart'
3. Continue to check-out
4. Choose one-time purchase or log in with an account
5. Select shipping and payment method

Please note: Your order is final once you receive an order confirmation!

2. Select your products
Choose as many items as you want by using the 'Add to Shopping Cart' button. After each selection, you can choose to continue shopping or check out.

3. Your personal Boska account
Login to the Boska webshop with your personal login information through the 'Log In' button. If you do not have a Boska account yet, you can create one by selecting 'Log In' and then 'Create Account'. In order to place your order with Boska, you are not required to have an account.

4. We deliver to the 48 contiguous United States
You can choose to have your order delivered to your billing address or an address of your choice. If you would not like to receive the order on your billing address, please select 'Send to Another Address'. Our US webshop does not deliver outside of the United States. For delivery options in Europe please check our European website www.boska.com/EN.

5. Using the search tool
Look up your favorite Boska items with the use of our search tool. Products can be searched either by article number or keywords (eg. 'cheese slicer' or ' fondue').

6. How do I know that my order was received?
Once we receive your order, we sent you a confirmation email. If you do not receive the confirmation email, please check your spamfilter/junk mailbox or contact customer service.

7. I want to cancel / change my order, but I already received the confirmation email
As long as the order has not been shipped we may be able to cancel it for you. Please contact customer service.

8. Can I also pick up my order in the shop and pay there?
Unfortunately, we do not offer item pickup from our warehouse or showroom at this time.

Payment

1. What are the payment options?
Boska accepts payment by credit card (Visa, MasterCard, American Express, Discover) and PayPal.

      

2. How do I pay by credit card? 
Boska uses a SSL-secure connection to safely process your credit card payments. Credit card information will not be automatically stored and we do not charge any additional fees.

3. Will I receive an invoice for my order?

  Yes, upon confirmation of your order we will send you the invoice by email.

Delivery

How will my order be shipped?
Boska sends all shipments via UPS at the following rates:

Country Shipping Costs
United States

$8.99 for Orders Under $49.99

FREE for Orders Over $50

 

How can I track my order?

   A.  Order tracking via Boska account
Log in to your account on the Boska webshop. Here, you can follow the history and status of your order.

   B.  Order tracking via UPS
After your order is shipped, you will receive an email with a Tracking Number from UPS. Then, you can go to the UPS website and track the delivery of your order.

Can I pick up my order at your warehouse?
No, we do not yet offer this option.

Can I have an order delivered to a P.O. Box?
No, unfortunately UPS does not deliver to PO Boxes.

What is the delivery time of my order?
Boska strives to ship out all orders within 2 days. Sometimes delays in processing can cause slight delays, but we will always ship our your order as soon as possible.

The delivery time of my order has passed, but I still have not received it.
You can check the status of your order via the Tracking Number you received by email. If multiple days have passed, then you can contact the UPS Customer Service or Boska.

A product is incorrect or damaged. 
Contact customer service or send an email with exactly what is damaged, including a photo. Once we confirm the issue was our fault, we will either replace the item with a new replacement product or refund the purchase price. 

Returns

Can I exchange or return an item?
If you are not satisfied with the product, you can exchange or return it. Below are the conditions and options.

Conditions of exchanges and returns
Products can be exchanged or returned within 14 days of purchase The products and packaging must be in brand new condition and show no signs of damage or use.
Exchange via the webshop is not possible. You can, of course, make a return and immediately place a new order online.

How do exchanges and returns work?
Contact customer service via email and include your order number and item number. We will provide a return address and further information.

Boska reimburses the purchase price. The cost of the return shipping will not be reimbursed by Boska.

A product is incorrect or damaged. 
Contact customer service or send an email with exactly what is damaged, including a photo. Once we confirm the issue was our fault, we will either replace the item with a new replacement product or refund the purchase price. 

How long will it take Boska to refund my return?
Boska strives to credit your account within 7 business days.

I have lost my packing slip/invoice. Can I still return my item?
When you log in to your account you can see your previous orders. If you follow the instructions for returns that is sufficient.

Return Payment
After we received the returned product(s), we will refund the amount of the product(s). We will do this within 14 days through the payment method you used in the checkout. We will only pay back the original shipping costs when you return the complete order. 

Received a damaged product?
Contact our support team or send an e-mail with a picture of the damaged product. We will send you a new product when the complaint is well founded.

Guarantee

10-year warranty for BOSKA Food Tools upon registration
Did you purchase a BOSKA Food Tool? Then you will receive our standard 10-year warranty for your product. That's because at BOSKA we work hard every day to ensure our products are of the highest possible quality.

Register your Food Tool for the 10-year warranty
Register your BOSKA Food Tool now and secure a 10-year warranty. You can also take advantage of the opportunity to immediately receive more information about and discounts on relevant BOSKA products.


Is your Food Tool broken or damaged?
Tell us about it! If you experience problems with the quality of our products within 10 years of purchase, we will look for a suitable solution together with you.


What does this warranty entail?

  • When used correctly, your BOSKA Food Tool should work properly for 10 years. If your products malfunctions during these 10 years, you can contact us and file a warranty claim.
  • We assess each claim individually, so we may ask you to send us the product in order to examine the defect further.
  • The warranty does not apply to consumable goods (like Toastabags® and Board Oil, Fondue Burners, etc.).
  • Incorrect use or accidental breakage of our products are not covered by the warranty.
  • The warranty applies when our products are used correctly and according to the operating and maintenance instructions. These instructions can be found inside the packaging or online. Here are several examples of these instructions:
    • Do not place wooden products in the dishwasher or refrigerator.
    • Do not let metal sit in water, as this will cause rust.
    • Do not let Fondue Burners burn unsupervised or place them near flammable materials.
    • Allow products with heating elements, burners or tea lights to fully cool before touching or moving them.
    • Be careful with breakable products.

     

    Privacy statement

    Your personal data. You will leave personal data on our website (https://usa.boska.com) whenever you want to order something or request information. However, we can imagine that you would like to know why we ask for your personal data on our website and what we do with it. We will answer the questions we think you might have below. If you have any other questions after reading this Privacy Statement, please contact us via our customer service team

    Who are we?
    We are Bos Kaasgereedschappen BV, based at Spanjeweg 8 in (2411 PX) Bodegraven and registered with the chamber of commerce under number 29039753. We are the controller of personal data, as referred to in the European General Data Protection Regulation (GDPR). When processing your personal data, we observe the obligations set out in the GDPR.

    Safe and Secure

    We use the very latest technologies to secure all of the data that you leave on our website. Anyone with no justified interest in your data will simply not be able to access it. If we pass on your data to another party – you will read below why and when we do this – we will require the party in question to handle your data with just as much care as we do and also only to use it for the purpose for which it has been provided with the data in question. If you believe that this is not the case, please let us know via our customer service team.

    What do we do with your data?
    We use your data for a number of different purposes. For example, in relation to the fulfillment of your order, for purposes for which you have given us your consent or for purposes that we feel are important. The various purposes are outlined below and involve the use of data received from you, but also data that we have collected ourselves. For example, data about your visit to our website. 

    1. Performance of the agreement

    Delivering your order
    We will need your name, e-mail address, address or addresses, payment details and telephone number to be able to complete your order. This data enables us to deliver your order and also provide you with up-to-date order information.

    Your account
    The following are examples of the information we save in your account on our website: your name, address or addresses, telephone number, e-mail address, delivery details, age, language, invoices and orders. This is very useful, as it means that you only have to enter this data once. We also retain data about orders you have placed in the past (including the corresponding invoices), making it easy for you to find them.

    Customer Service
    You can call us, use the contact form on the website, contact us via social media or send an e-mail to our customer service team. We use the personal data and information that you provide to respond quickly to your questions. We process both to be able to handle your questions and/or complaints and to provide you with the level of service you are right to expect.

    Competitions
    If you take part in promotions or competitions, we will ask you for your name, address, e-mail address and sometimes your age and date of birth too. This enables us to apply promotions and announce the names of competition winners.

    Credit
    If you buy articles that you do not want to pay for straight away, we can check your creditworthiness (whether ourselves or via third parties) and see whether you are eligible for credit. This may involve the use of external agencies; see our general terms and conditions (Article 5(4)) for more information. We may pass on your data to these external agencies as part of the credit check and they will only be permitted to use your data for this specific purpose. We may call you to remind you that an invoice has not been paid yet too. We may also pass on your data to a collection agency to collect unpaid invoice amounts on our behalf.

    2. Processing with your consent

    E-mail newsletters (opt-out)
    If you have ordered products on our website, we will use your name and e-mail address to send you our weekly newsletter containing information about similar Boska products and services, unless you have indicated that you do not wish to receive these e-mails.

    E-mail newsletters (opt-in)
    We will also use your name and e-mail address to send you our weekly e-mail newsletter if you have given us your consent to do so in any other manner.
    If you do not wish to receive newsletters from us any more, unsubscribe here. It's that simple!

    Reviews
    We love reviews and our customers do too. If you would like to write a review, you can decide whether or not you want your personal data to be visible to other visitors. We keep a record of who writes which reviews. 

    3. Processing for our justified interest

    Improvement of our store and service
    We continually strive to improve our services, because of which we may use your data to ask you whether you would like to take part in voluntary customer or market research. This research is always anonymous and it is never possible to trace results back to you.

    Fraud
    No-one likes fraud, which is why we use data to investigate, avoid and combat fraud.

    Social media
    Although we do not have any access to your social media accounts, you may share articles that you like or think are useful or handy with your friends. If you ask us a question via social media and we see it, we will retain your message and account name so that we are able to respond to your message.

    Who do we share your data with?
    We do not provide personal data to third parties, except where we are required to do so by a statutory provision.

    We may also use the services of other service providers for some activities. For example, if a product that you have ordered needs to be paid for, delivered or repaired. We also bring in service providers in relation to our customer service, to do research on the improvement of our services, for fraud investigations or credit checks. These service providers (so-called processors) process personal data solely as instructed by us. We have entered into a data processor agreement with these parties, in which the service provider is required to comply with all legal obligations imposed on them by legislation and this privacy policy. Please contact the customer service team for more information about the service providers that process personal data on our behalf.

    How long do we retain your personal data?
    We will not process your personal data any longer than necessary for the purpose for which it is being processed.

    For example, all personal data that is necessary for the delivery of the products and the fulfillment of the obligations ensuing from the sales contract will be retained as long as necessary. For example, for the duration of the warranty period or for the fulfillment of the obligations arising for us from tax legislation (seven years).

    The personal data in your account will be retained while you have an account with us. You will always have the right to close your account.

    If we use your personal data to send you our e-mail newsletter, we will process the corresponding personal data until you withdraw your consent for us to do so. You will always have the right to withdraw your consent, either by unsubscribing here or via the unsubscribe link in the newsletter.

    If it is no longer necessary for us to retain personal data for the reasons indicated above, we will delete or anonymize it, except where we are required to retain certain personal data longer (i) by law (tax legislation (seven years), for example) or (ii) by virtue of a burden of proof (in the field of e-mail marketing, for example). In which case, only the personal data specifically necessary for the purpose in question during the retention period will be retained.

    What are your rights?
    You can ask to access, change, delete or receive your personal data via our customer service team. Unfortunately, there are situations in which we will not be able to comply your request. We will always explain the reason in question when this is the case. If you would like to receive your personal data from us and we agree, we will transfer it to you, or to another party designated by you, in a structured, commonly used and machine-readable format.

    If you would like to withdraw your consent or object to the (further) processing of your personal data, please feel free to contact our customer service team about this. You can also withdraw your consent via your account.

    We will delete your personal data after receiving your objection, unless we are required to retain it by virtue of mandatory, justified grounds or a legal obligation. If this is the case, we will notify you and explain our reasoning.

    If you have any complaints about how we process your personal data or handle your request, please contact our customer service team. If you are unable to resolve your complaint with the customer service team, you could choose to exercise your right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl)) or appeal to the competent court.

    Updates
    This privacy policy may be updated at any time. If we make any changes to it, the updated version will be announced and available on the website or by e-mail at least one month before it enters into effect. We advise you to check the privacy policy on a regular basis. If you do not agree to any of the changes made, you have the right to ask us to delete your personal data.

    THIRD-PARTY WEBSITES
    Our website may contain hyperlinks to third-party websites. We are not responsible for these websites and advise you to carefully study the privacy policy applied to these websites.

    Bodegraven (NL), May 26, 2018 

    Disclaimer

    Personal Information
    All personal information that Boska saves on the website will be handled according to the Personal Data Protection Act. Boska handles all personal information strictly confidentially and only uses it to process business transactions. It is possible for you to subscribe to our newsletter.

    Boska will not give your personal information to third parties without your permission. In accordance with the Personal Data Protection Act, Boska has reported its registry of personal information to the Personal Data Protection Board.

    What does Boska know about me?
    If you want to know what information Boska has collected, or if you do not want us to use your personal information for marketing purposes, then log in with your account and unsubscribe from the newsletter.

    Exclusion of responsibility for external links
    On the Boska website, www.boska.com, there are also links to other websites. Boska is in no way responsible for the content of any third party website.

    Cookies
    Cookies are small pieces of information that are automatically stored on your computer by visiting the website. Boska uses functional cookies from Magento. These cookies save information to the website so that it can function optimally; for example your country choice and shopping cart. So, in our webshop you do not need to repeatedly enter the same information. These cookies are saved for a maximum of 1 year. In no case will this information be sent to any third party.

    Boska uses social media cookies from Facebook. These cookies save information if you like or respect a product. These cookies are saved for a maximum of 1 year.
    Boska has no influence over the use of cookies by third parties, except for the service providers that Boska uses for the service analysis of our own site.

    You can easily remove cookies from your computer via your browser. Go to 'Help' in your browser for instructions on cookie settings and the removal of cookies. You can choose to turn off cookies or to receive a notice each time a new cookie is to be saved to your computer.

    How can you get access to the registered information?
    By logging into the webshop you can easily see and change your information.

    Copyright
    The content of this website is copyrighted and is owned by Bos Kaasgereedschappen b.v.

    Office Address:
    45-12 46th Street 
    PMB: 261
    Sunnyside, New York 11104
    USA

    Accessibility:
    Monday thru Friday from 9:00 a.m. until 5:00 p.m. 
    E-mail: usa@boska.com
    Kvk-nummer: 29039753

    BTW Nummer: NL801907962B01