10 year guarantee on all Cheesewares & Chocowares
We work hard every day to ensure that our products are of the highest quality possible, and therefore we can offer a 10 year guarantee on our Cheesewares & Chocowares.
This guarantee means that, when used correctly, Boska consumer Cheesewares & Chocowares will last at least 10 years. If you experience any problems with the quality of our products within 10 years of your purchase, you can reach out to us and we will send you a replacement (part).
- Guarantee does not apply to consumable products (i.e. Toastabags®, Cheese Board Oil, Fondue Fuel, Cheese Making Kits, etc.).
- Guarantee only applies when products are used appropriately and in accordance to the instructions and maintenance tips included in the packaging or listed online, for example:
- Do not put wooden products in the dishwasher.
- Do not leave wooden boards in the refrigerator.
- Do not leave metal in water, causing rust.
- Soak fondue pans in cold water for 2 hours before use.
- Do not leave fondue burners unattended or in the proximity of flammable materials.
- Allow products with heating elements, burners, or tea lights to cool off completely before touching or moving them.
- Treat fragile products with care.
- Misuse or accidental damage is not covered by this guarantee.
If you would like to make a claim, please email firstname.lastname@example.org and include your name, email address, phone number, order number (if possible or applicable), and a photo of the product in question. We evaluate claims on a case by case basis and may request you ship us the product so we can investigate the fault.